You are President of Long-Term Nursing Facility. You just met with your HR Director and reviewed the documentation she provided regarding staffing. You are quite disturbed by her report indicating the low retention rates of employees and the costs of this problem for the company. You decide that this problem needs further research to determine the causes and possible solutions by your vice president of operations. You must contact the vice president to enlist his help with the situation.

*the communication styles that we are discussing is noble, socratic,reflective*

Discuss the following issues and draft the designated communication for your scenario:

  1. Clearly state the purpose of your document by completing the      sentence, “as a result of my letter/email/memo, the reader will. . . .”
  2. Analyze the audience      by noting what you know about your reader (relationship to you/your      company, etc.) and how this information should affect your strategy.

  3. Identify the type      of message—from your reader’s perspective—and strategically organize      your ideas by following the appropriate structure presented in the Writing      Process lectures.

  4. Consider why a particular medium is best suited for this message

  5. Draft the communication and present it to the class with an explanation of your strategies in the Module 2 Discussion Board.


Rough Draft Complaint Email: Catering

Claim Email: Catering

You are the manager of Best Electronics, a large electronics store in Tempe, AZ. On January 5, 2019, you arranged a Beginning-of-the-Year party for your 30 employees. You chose Super Subs and Sandwiches as a catering company for this event. The food that was delivered was flawless; however, there was a problem with the correct fulfillment of your order and two problems with the service.

Write a claim email to Super Subs and Sandwiches. Please refer to the strategies for writing claim letters that we discussed in class:

  1. Try to connect with the reader by using the “you” attitude and including a clear purpose statement in your opening paragraph.
  2. Provide relevant information such as invoice number and date of service.
  3. Explain logically, clearly, and specifically what went wrong. If there were any inconveniences incurred by your company, provide details. Pay attention to creating a visually appealing document.
  4. State what you expect the catering company to do about the issues you encountered. Maintain a courteous and positive tone.

The tone of the claim letter is important. The most effective complaint letters do not sound complaining, angry, or annoyed. Assume that the recipient will be conscientious in correcting the problem.

Please use the following format:





We will critique your rough draft in an in-class workshop.


Some RubricSome RubricCriteriaRatingsPtsThis criterion is linked to a Learning OutcomeComplete rough draftA complete rough draft contains all the elements of the assignment (content, format, expected length). Incomplete drafts will not earn any points.10.0 ptsFull Marks0.0 ptsNo Marks10.0

logistics management

Assessment Topic 

Assignment 2

T0317 due week 10

International Intermodals / Hubs

After reading further background material on the concept of an intermodal company and relevant case studies on related companies, prepare a 2500 word report analysing the important features of an intermodal. This can be located in Australia or an international location (i.e. ACFS in Australia).

Identify logistics management strategies to resolve any issues related to the operational aspects of the company.

In your report you need to consider:

The main problems at with the current logistics network in NSW or as it applies to the city where your intermodal is located

How they might be resolved

What, if any, involvement should the NSW Government have in the resolution of the problems

Sustainability should be used here from chapter 14 along with learning outcomes from week 7 to week 10.

To support your analysis and recommendations, you need to:

Use a minimum of 8 academic journal articles, plus the text supporting your identification of problems and proposals / recommendations to resolve the problems (better marks will be awarded for more than 8).

As a report is due the usual formatting applies.

SWOT Analysis On Aetna Health Insurance

Complete a SWOT analysis on Aetna Health Insurance Company. This analysis will be written viewing the company from the inside to the outside. You will submit an organizational assessment of your company within the chosen market domain. This assessment will determine the relative competitiveness of the company and demonstrate technical knowledge of assessment tools and techniques. This assessment will consider the total picture of the company’s strengths, weaknesses, opportunities, and threats in relation to the current market environment. This assessment should consider key aspects of the company, including its product/service mix, pricing, location, technology, marketing, and human, financial, and information resources. Ethics should be considered in completion of the SWOT as either a strength or weakness. Discuss the direction of movement or trending of each of the four quadrants. Identify and elaborate on at least four each of the company’s strengths, weaknesses, opportunities, and threats. 

Specifically, you should include the following: 

A. Internal Factors 

1. SWOT Analysis: Complete a SWOT analysis on the internal factors that affect the company’s readiness to compete. What are the strengths, weaknesses, opportunities, and threats faced by the company relative to the competitive market? 

2. Prioritized List: Based on the SWOT analysis, create a prioritized list of strengths to exploit and weaknesses to mitigate. Each item in your list should have supporting rationale. 

3. Readiness: Based on internal factors, evaluate the company’s readiness to compete in the business environment of the market domain. Support your evaluation with information from your market domain evaluation and SWOT analysis. 

Guidelines for Submission: Your paper must be submitted as an 8-10-page APA-style Word document with double spacing, not counting the cover page and reference page. It must be in 12-point Times New Roman font, with one-inch margins and at least three authoritative sources cited in APA format.