1 Discussion

Module 5: Module 5 – M5 Assignment 1 Discussion

Assignment 1: Case Study Analysis and DiscussionThe case study is provided to you (an acting consultant) in five parts, as follows:Part 1 is a contextual description of the company and how it carries out its business.Part 2 is a letter from a Mr. James Baker, a one-time employee of Metro Services.Part 3 is a synopsis of the principles and the business conditions.Part 4 is a synopsis of the spokesperson’s role and agenda; some of the problems are further defined.Part 5 contains the results of a ten-item survey that was given to the employees, with the items and results shown.You have been asked (retained) by Metro’s management to study the five existing documents and identify:The positives (for resolution) and negatives (for resolution) in favor of the management group and in favor of the employee groupPoints of contention related to the positives and negatives. Any of these points can relate to or create conflict conditionsA time-phased strategy to address the conflict and recommendations for change and resolutionSubmission Details:By Saturday, June 3, 2017, submit your responses to the Discussion Area. Through Wednesday, June 7, 2017, review and comment on at least two classmates’ responses.All written assignments and responses should follow APA rules for attributing sources.Assignment 1 Grading CriteriaMaximum PointsAnalyzed the case study information to identify the positives and negatives for resolution for both the management group and the employee group.8Analyzed the case study information to correctly define the points of contention leading to conflict.8Developed a time-phased strategy for conflict resolution of the case scenario.12Participated in the discussion by drawing conclusions about the results of others’ research, specifically, and by asking questions, providing statements of clarification, providing points of view with rationales, challenging points of the discussion, or making relationships between two and more points of the discussion.4While responding, justified ideas and responses by using appropriate examples and references from texts, peer reviewed journal articles, along with other references or personal experience.4Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; and displayed accurate spelling, grammar, and punctuation.4Total:40

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Assignment 1: Case Study Analysis and Discussion

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(an instructor response)Remember to substantially respond to 2 classmates-Faculty – Dr. Fuller 5/1/2017 8:16:52 AM

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